Communication Methods

We offer multiple ways for you to communicate with us, including:

• Phone: You can contact us directly at +1 (888) 812-7558.

• Email: Send us an email at [email protected].

• Website Forms: Use the contact forms on our website to submit inquiries, request bookings, or get support.

• SMS/Text Messages: With your consent, we may send SMS messages related to your booking or inquiries.

Consent to Receive Messages

By providing your contact information (email, phone number, etc.) when booking or contacting us, you consent to receive messages related to your rental, booking status, inquiries, and customer support. This may include:

• Booking confirmations, reminders, and updates

• Rental availability and status notifications

• Promotional messages (only if you have opted-in)

• Important notices regarding your rental or account

You may opt-out of receiving promotional messages at any time by following the unsubscribe instructions in the message or by contacting us directly.

Types of Messages We Send

We may send you the following categories of messages:

Booking Confirmations & Updates

• Confirmation of your booking request

• Updates about vehicle availability, rental terms, or changes

• Pickup and return details

Customer Support Messages

• Responses to questions sent through forms, calls, emails, or texts

• Notifications related to your rental experience (as needed)

Promotional Messages

• Special offers or service updates (only if you’ve opted-in)

• Announcements about rental options or availability

Legal or Policy Notifications

• Updates related to terms and conditions, privacy policies, or rental agreements

Customer Responsibilities

By messaging us, you agree to the following:

• Accurate Information: Provide accurate and up-to-date contact information so we can communicate effectively.

• Opt-In for Promotions: If you want marketing or promotional messages, you must explicitly opt-in.

• Respectful Communication: Communicate professionally and respectfully. Inappropriate, abusive, or offensive behavior may result in termination of communication.

Message Delivery & Response Times

We aim to respond promptly, but response times may vary depending on message volume and the communication method used. For urgent questions, we recommend calling +1 (888) 812-7558.

• Email Response Time: Typically within 24–48 hours, depending on request complexity

• SMS/Text Response Time: Typically within 24 hours

• Phone Call Response Time: Immediate response during business hours, when available

Message Opt-Out and Preferences

If you no longer wish to receive messages from Move a lot Auto Services LLC, you can opt-out at any time:

• Email: Use the unsubscribe link in marketing emails (if applicable)

• SMS/Text Messages: Reply “STOP” to opt-out of text communications

• Phone Calls: Inform us directly that you no longer wish to receive phone calls or messages

Even if you opt-out of marketing communications, you may still receive essential messages related to your rental (such as booking confirmations or important service updates).

Privacy and Data Security

We take your privacy seriously. Personal information shared through messaging will be handled in accordance with our Privacy Policy. We do not sell your personal information to third parties without your consent, except as required by law or for legitimate business purposes.

For more details on how we collect, use, and protect personal data, please review our Privacy Policy.

Changes to Messaging Terms

We reserve the right to update or modify these Messaging Terms and Conditions at any time. Any updates will be posted on this page, and when appropriate, we may notify you through the communication methods you’ve provided.

Contact Us

If you have questions about these Messaging Terms and Conditions or need help managing your communication preferences, contact us:

• Phone: +1 (888) 812-7558

• Email: [email protected]